FAQ

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We ship world wide . We are here to deliver premium cannabis products from local Canadians to the masses.

Your order will ship within 24 hours of receiving payment. We process orders starting at 8 AM PST so if you get your payment in before 8 AM PST then it will be shipped out the next business day. So for example if you pay for your order before 11 AM PST on a Thursday it will be processed and shipped on Friday, if you pay for your order on Friday, Saturday or Sunday it will be shipped the following Monday. Unfortunately even in this day and age USA Post does not work weekends and Holidays so this is outside of our control. Please allow another business day for your tacking ID to become active .

Faulty pens are replaced with your following order if there is enough evidence that it was in fact faulty upon arrival. Unfortunately, pens and cartridges that have been delivered for longer than 1 week (5 business days) are not refundable or replaceable. Thank you for your understanding. Please contact us to find out more.

It is required you take a picture of the SEALED VACUUM BAG upon arrival. There will be no credits or discounts given to customers unless this picture is provided. Thank you for understanding. If something is missing and you take a picture we will issue a shipping credit for your next order. No picture, no solution. Thanks for your understanding.

It depends if your order has already been processed for shipping. You can always check with us, but it’s recommended you place your order for exactly what you want. If you mess up on an order you can always cancel it and resubmit a different order. Please let us know if you do so so that we can cancel the first order.

We will hold on to the order for a 2 days but please let us know if you are waiting to make a payment so that we do not cancel it after a few days. All of our products come in limited quantities so it would be unfair to hold back inventory when the rest of our members could be enjoying it promptly.

With every order, 5% will be applied to your order.

Your order should arrive no more than 2 business days from the estimated arrival date (that is 2 days after the 3-5 business days). If it is beyond this window (5 to 7 business days) we will open an investigation with Canada Post to try and locate the package. If the parcel is deemed lost or stolen after the investigation then we replace it for free ONCE. Please be patient with us as we do this. We want you to get your package!

*PLEASE NOTE* If you are ordering from Northern Quebec, Nunavut or NWT we are experiencing a high number of package seizures and thefts and will not be able to replace lost orders. know that when you place an order you are placing it at your own risk.  Thank you for understanding.

Canada Post has an internal scanning system that generates tracking info. There are sometimes delays or items can miss scans. Although generally, packages arrive within a day after their estimated delivery date. Please let us know if it persists longer than 24 hours.

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Do you need assistance? you can contact us via Call, Text or WhatsApp +1(‪(415) 320-7095‬).